IT Support Engineer

Responsibilities:

• Manages assigned tasks related to technical issues and provides telephone support to on-site technicians for active hardware such as routers, switches, CISCO PBX, wireless networks, VLANs, IP class system, xDSL / communications FTTx
• Manages service continuity and settlement issues within the communications system with authorized partners and the IT Operations team
• Manages contracts with mobile communication operators including the billing system
• Continuously monitors, reviews and optimizes costs with the communications and telephony system.
• Escalates communication system issues to Team-Leader and coordinators.

Requirements:

• minimum technical experience in installing, configuring and managing IP communication networks (LAN / WAN, MPLS, VPN, VLAN, WiFi, QoS), setting up and configuring network services (DNS, DHCP, static and dynamic routes)IPSEC, MPLS configuration knowledge.
• knowledge about the infrastructure and transit devices from xDSL, FTTx, Radio typology.
• technical experience working with technologies in the field of network security and data protection (firewall systems)
• technical experience with CISCO type communication and telephony systems, Gigaset
• technical experience in the installation, configuration, troubleshooting and administration of CISCO / HUAWEI type equipment: routers, switches, wireless access points, etc.
• experience working with the interconnection of various technologies (Windows, Cisco, Citrix, TCP / IP, DNS, Active Directory);
• Spoken Italian language B2, compulsory

It offers:

• Young and friendly team
• Training in the field
• Schedule 8 hours a day from Monday to Friday
• Possibility to grow and gain valuable professional knowledge
• Competitive remuneration